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refund policy

  1. Overview

At SuperSonicStreams, we are committed to delivering a high-quality IPTV streaming experience. We understand that issues can occasionally arise, and we want to handle them fairly. This Refund Policy outlines the conditions under which refunds may be granted for subscriptions purchased on our website at supersonicstream.tv.

By purchasing a subscription, you acknowledge that you have read and agree to this Refund Policy in addition to our Terms and Conditions.

  1. Digital Product Policy

SuperSonicStreams provides a digital streaming service. Once a subscription is activated and access credentials have been delivered to your email, the Service is considered rendered. Due to the digital and instant-access nature of our Service, all sales are generally considered final. We strongly encourage customers to take advantage of our free trial before purchasing a paid subscription.

  1. Refund Eligibility

3.1 Situations Where a Refund May Be Granted

A refund request may be considered under the following circumstances:

  • The Service was never activated and access credentials were not delivered within 24 hours of payment
  • You experienced a verifiable, persistent technical issue that our support team was unable to resolve within 72 hours of your report
  • You were charged incorrectly or duplicate charges were made to your account
  • Your request is submitted within 48 hours of the original purchase date and the Service has not been actively used

3.2 Situations Where a Refund Will NOT Be Granted

Refunds will not be issued in the following cases:

  • The 48-hour refund window has passed
  • The Service has been accessed and used, even partially
  • Your internet connection or device is incompatible with our Service
  • You change your mind after purchase
  • You purchased the wrong plan and have already accessed the Service
  • Your account was suspended or terminated due to a violation of our Terms and Conditions
  • Issues caused by third-party apps, devices, or internet service providers
  • Free trial subscriptions — these are non-refundable as they are provided at no charge
  1. How to Request a Refund

To submit a refund request, please follow these steps:

  • Contact our support team within 48 hours of your purchase via email at [email protected] or through live chat on our website
  • Include your full name, registered email address, order number or transaction ID, and the reason for your refund request
  • Our team will review your request and respond within 2 business days
  • If your request is approved, the refund will be processed to your original payment method
  1. Refund Processing Time

Approved refunds are processed within 5 to 10 business days, depending on your payment provider. The time for the refund to appear in your account may vary:

  • Credit/debit cards — 5 to 10 business days after approval
  • PayPal — 3 to 5 business days after approval
  • Other payment methods — timelines may vary; contact your provider for details

SuperSonicStreams is not responsible for delays caused by your bank or payment provider once the refund has been initiated on our end.

  1. Partial Refunds

In certain circumstances, at our sole discretion, we may offer a partial refund or account credit as an alternative resolution. For example, if a verified technical issue affected only a portion of your subscription period, we may credit the equivalent unused time to your account rather than issuing a full monetary refund.

  1. Chargebacks and Disputes

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Filing a chargeback without first contacting us may result in the immediate suspension of your account and could affect your ability to use the Service in the future.

If you believe a charge is unauthorized or incorrect, please contact us at [email protected] and we will resolve the matter promptly.

  1. Free Trial

SuperSonicStreams may offer a free trial period to new customers. Free trials are provided at no charge and are therefore not eligible for any refund. The free trial is intended to allow you to evaluate the Service before committing to a paid subscription. Only one free trial is permitted per customer.

  1. Contact Us

If you have any questions about this Refund Policy or would like to submit a refund request, please reach out to our support team:

  • Email: [email protected]
  • Live Chat: Available 24/7 at supersonicstream.tv
  • WhatsApp: Available via our website contact page

We aim to respond to all refund inquiries within 2 business days and are committed to resolving any issues fairly and efficiently.